This Refund & Returns Policy explains how refunds and returns are handled for purchases made on digitalbayus.com.

1. Digital products (license keys, downloads)

• For software license keys and digital downloads, we generally cannot accept returns once a license key has been delivered, activated, or used.

• If you receive a defective or non‑working key, or if you cannot activate the product, please contact us within 7 days of purchase. We will verify the issue and either provide a replacement key or a refund, at our discretion.

• To help us resolve activation issues, we may ask for screenshots or error messages from the software vendor.

2. Physical products (boxed software, hardware, accessories)

• Unopened, unused physical products may be eligible for return within 14 days of delivery, subject to inspection.

• Products must be returned in their original packaging, with all seals, labels, and accessories intact.

• Shipping costs are non‑refundable unless the return is due to our error (wrong item shipped or damaged in transit).

3. Incorrect or damaged items

• If you receive the wrong item or a damaged product, please contact us within 7 days of delivery.

• We may request photos of the packaging and product to investigate. After verification, we will offer a replacement or refund.

4. How to request a refund
To request a refund or return, please contact us with your order number and details of the issue:

• Email: support@digitalbayus.com

• Phone: +1 855 699 0409

We will review your request and respond with the next steps, including any return authorization and shipping instructions if needed.

5. Processing time

• Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Software vendor policies

• Some products are subject to additional terms from the original software vendor. In these cases, refunds may also be subject to the vendor’s policies.

7. Contact
If you have any questions about this Refund & Returns Policy, please contact us at support@digitalbayus.com.